Order & Returns Management

Order processing, tracking queries, returns and refunds, handled end to end.

For e-commerce and D2C brands, most customer contact is about orders. We run the whole loop: processing orders, chasing couriers, handling returns and exchanges, and issuing refunds within your rules.

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What's included

Everything the work needs, handled

Order verification, editing and cancellations
Courier follow-ups and delivery exception handling
Returns, exchanges and refund processing to your policy
Marketplace seller-support tickets
Daily exception reports and root-cause notes

How we run it

Recruited, onboarded, managed and paid by us

1
Recruit
We source, screen and interview against a profile you approve. You meet the shortlist and make the final call.
2
Onboard
Contracts, equipment, access, and training on your product and processes. Day one is productive, not paperwork.
3
Manage
Team leads, rosters, quality checks and coaching every day. You get one accountable owner on our side.
4
Pay
Salaries, benefits, payroll taxes and employment compliance for your team, handled by us. One monthly invoice to you.
5
Improve
Weekly metrics, monthly reviews and a plan to do better each quarter. Scale seats up or down as you need.

Ways to buy

Four ways to engage us for Order & Returns Management

Dedicated team

Monthly fee per seat

Ongoing work that needs people who know your business inside out.

Managed service

Outcome or volume-based

Well-defined processes where you care about results, not headcount.

Staff augmentation

Monthly fee per person

Adding skills to a team you already manage.

Project

Fixed scope or time and materials

A defined outcome with a start and an end, such as a build, a migration, a clean-up or a launch.

FAQ