Dedicated offshore teams · Worldwide
Your team.
Recruited, run and paid by us.
From customer support to software engineering, we build dedicated teams in India that work your hours, whether you're in New York, London, Sydney or Dubai. We handle everything in between: hiring, onboarding, payroll and day-to-day management. You focus on growing the business.
- Works your time zone
- Hired & managed by us
- One monthly invoice
Trusted by 2,000+ clients worldwide
- Cisive
- Aavishkar Media Group
- GRUG Consulting
- Infinity Studio
- SatCab Symposium
- Entrepreneurs High Society
- PressRoom
- AmbienceSpace
- JaySurya
- Bhumi Tatvaa
Wherever you are
Your team works your day, not India's
Whatever your time zone, we roster a team to your working day: day and evening shifts for the Gulf and Europe, night and early-morning shifts for the Americas and Australia, staffed by people who choose them. Pick your region to see how your hours line up.
Time-zone coverage
Your 9-to-6, on India's clock
India time now: --
India night shift
India late-night shift
India afternoon-to-evening shift
India day shift
India early-morning shift
How it works
One partner for the whole team lifecycle
Most outsourcing stops at hiring or at a contract. We take on all five stages, and stay accountable for the result.
- 01
Recruit
We source, screen and interview against a profile you approve. You meet the shortlist and make the final call.
- 02
Onboard
Contracts, equipment, access, and training on your product and processes. Day one is productive, not paperwork.
- 03
Manage
Team leads, rosters, quality checks and coaching every day. You get one accountable owner on our side.
- 04
Pay
Salaries, benefits, payroll taxes and employment compliance for your team, handled by us. One monthly invoice to you.
- 05
Improve
Weekly metrics, monthly reviews and a plan to do better each quarter. Scale seats up or down as you need.
What we do
Nine practices. Every team your business runs on.
Customer Experience
Support, sales and retention teams that sound like you.
- Customer Support
- Multilingual Support
- Technical Support Helpdesk
Back-Office & Data Operations
The processing work that keeps the business moving.
- Data Entry & Processing
- Document Processing & Digitization
- E-commerce Catalog Management
Finance & Accounting
Clean books, paid suppliers and a close that lands on time.
- Bookkeeping
- Accounts Payable & Receivable
- Invoice Processing
HR, Recruitment & Payroll
Find, hire, pay and look after people, compliantly.
- Recruitment Process Outsourcing
- Permanent & Contract Staffing
- Staff Augmentation
Technology
Engineers, designers and IT support who ship and stay.
- Software & Product Development
- UI/UX & Product Design
- Cloud & DevOps
AI Data Services
Human judgment for the data your models learn from.
- Data Annotation & Labeling
- Model Evaluation & Human Feedback
- Transcription & Speech Data
Marketing & Growth
Get found, get chosen, get remembered.
- SEO & AI Search Visibility
- Performance Marketing
- Social Media Management
Workplace Capability & AI Adoption
Help your people actually use the AI you paid for, and work well together.
- Team AI Readiness Assessment
- AI Adoption Program
- POSH Training & Compliance
Offshore Team Setup
Your own center in India, without setting it up alone.
- Build-Operate-Transfer
- Dedicated Offshore Team
Everything in between
You set the goal.
We run the team.
The work you'd normally do to build and keep a team, we do. Your part is short.
- 1Tell us the outcome you need
- 2Approve the people we shortlist
- 3Review results and set priorities
insiderOne handles
- Sourcing, screening and interviews
- Offer letters and contracts
- Onboarding, equipment and access
- Training on your product and process
- Daily supervision, rosters and cover
- Quality checks and coaching
- Payroll, benefits and statutory filings
- Attrition, backfills and replacements
- Workspace, IT and security
- Weekly reporting and monthly reviews
Compare
Hire in-house, use freelancers, or let us run the team?
Freelancers are cheap until you have to manage them. In-house is in your control until someone leaves. A managed team gives you both control and coverage.
| What you get | Hire in-house | Freelancers | insiderOne team |
|---|---|---|---|
| Recruiting done for you | No | Partly | Yes |
| Payroll, benefits and compliance handled | No | No | Yes |
| Daily management and quality checks | No | No | Yes |
| Cover for leave and attrition | No | No | Yes |
| Direct control over who does the work | Yes | Partly | Yes |
| Works only on your business | Yes | Partly | Yes |
| Scale up or down within weeks | No | Yes | Yes |
| One accountable partner and one invoice | No | No | Yes |
| Total cost compared with a local hire | Baseline | Lower | Lower |
- clients served worldwide
- 2,000+
- projects delivered
- 5,000+
- client satisfaction
- 95%+
- offices: San Francisco, Gurugram, Ajman
- 3
Ways to work with us
Pick the model that fits the work
Start with one, change as you grow. Every model is priced up front in your proposal, with no hidden costs.
Monthly fee per seat
Dedicated team
A team that works only for you. We recruit, manage and pay them; you set priorities and judge results.
Best for: Ongoing work that needs people who know your business inside out.
Outcome or volume-based
Managed service
You hand us a process with service levels. We decide how to staff and run it, and we're accountable for the numbers.
Best for: Well-defined processes where you care about results, not headcount.
Monthly fee per person
Staff augmentation
Skilled people join your team and take direction from your managers, while we employ, pay and equip them.
Best for: Adding skills to a team you already manage.
Fixed scope or time and materials
Project
We scope, plan and deliver against milestones, with a delivery lead who reports every week.
Best for: A defined outcome with a start and an end, such as a build, a migration, a clean-up or a launch.
Monthly fee per employee
Employer of record
You choose the people; we become their legal employer and handle contracts, payroll and compliance.
Best for: Hiring specific people in India or the UAE without a local company.
Set-up, run and transfer fees agreed up front
Build-operate-transfer
We build and run your center, then transfer the people and assets to your entity when you're ready.
Best for: Companies that want their own India center in time.
Why insiderOne
Built by people who hire for a living
A talent pipeline of our own
We also run insiderOne, a careers platform, so entry and mid-level shortlists start with people we already know. Senior roles get a direct search.
One partner, many teams
Support, finance, engineering and marketing under one contract, one account manager and one invoice.
Compliance handled
Employment contracts, payroll and labour law in India, and wage-protection payroll in the UAE. We sign your NDA and data processing agreement, and work to your GDPR or privacy obligations.
Offices on three continents
San Francisco, Gurugram and Ajman. A point of contact near you, and delivery teams in India rostered to your clock.
Measured every week
Shared metrics, weekly check-ins and monthly reviews. You always know how the team is doing.
Scale without friction
Add seats for growth or a busy season and release them when volumes fall. No hiring or layoffs on your side.
Industries
Teams that already speak your industry
E-commerce & D2C
Order operations, catalog management, customer support and performance marketing that keep up with sale season.
SaaS & Technology
Technical support, engineering, QA and inside sales teams that scale with your product.
Banking, Fintech & Insurance
KYC operations, collections, back-office processing and support, run inside your controls.
Healthcare & Wellness
Appointment scheduling, customer support and back-office for healthcare and wellness businesses, working inside your compliant systems.
Logistics & Supply Chain
Shipment tracking, exception handling, documentation and invoice processing.
Real Estate & Construction
Lead qualification, sales support, documentation and marketing for developers and brokers.
Education & EdTech
Admissions counselling, learner support, content operations and growth marketing.
HR, Staffing & Screening
Recruitment, verification operations and payroll teams for staffing and screening firms.
Clients
What clients say
“They are very helpful & mindblowing to get services. Providing comprehensive care and creativity for clients.”
“We were thoroughly impressed with the professionalism and dedication of insiderOne. From our initial consultation to the final delivery.”
“The team at insiderOne was fantastic to work with! They maintained open and clear communication throughout the entire process.”
Low-risk start
Start with a pilot. Scale when it works.
You don't have to move a whole function on day one. Most clients begin with a small team on one process, judge it on agreed numbers, then grow.
Plan a pilot- 1
Pick one process
A small team of one to three people on work you can measure.
- 2
Agree the numbers
Quality, turnaround and volume targets, set with you before go-live.
- 3
Review, then decide
Look at the results together. Scale up, change course, or stop, on the notice in your contract.
FAQ
Questions buyers ask first
Something else? Ask us directly. We reply within one business day.
What exactly does insiderOne do?
We build and run dedicated teams for your business. We recruit the people, onboard and train them, manage them every day, and handle payroll and compliance. You get the output of a full team without the hiring, HR and admin.
Which services can you take on?
Customer support, back-office and data operations, finance and accounting, HR, recruitment and payroll, software and IT, AI data work, marketing, and workplace training including AI adoption and POSH. If it's a repeatable process done by people, we can usually run it.
Which countries do you work with?
Companies anywhere: the United States and Canada, the UK and Europe, Australia and New Zealand, the Middle East and India. Teams are rostered to your working hours, with live overlap for meetings, or overnight so work is done when you start.
Where are your teams based?
Our delivery teams are in India, with offices in San Francisco, Gurugram and Ajman (UAE). We work US, UK, European, Australian, Gulf and Indian hours.
How quickly can a team start?
We plan hiring and training for the first four weeks, followed by a supervised go-live. Senior or niche roles can take longer, because experienced hires in India usually serve a 30 to 90 day notice period. Your proposal includes a dated plan.
How is pricing structured?
Usually a transparent monthly fee per seat that covers salary, management, workspace and overheads, or an outcome-based price for managed processes. You'll see the full breakdown in the proposal, with no hidden costs.
Who owns the work and the data?
You do. Work happens in your systems wherever possible, intellectual property is assigned to you, and we handle personal data in line with India's DPDP Act and your own policies.
Can we scale the team up or down?
Yes. Add seats for growth or seasonal peaks and release them when volumes fall, with notice periods agreed in the contract.
Tell us the work. We'll show you the team.
Share what you need. We reply within one business day, then follow up with a proposal: the team, a dated plan and the full price.