Managed IT Support

Helpdesk, devices, accounts and networks looked after for your staff.

Technical support for your own people. We run an IT helpdesk for your employees, manage laptops and accounts, look after Microsoft 365 or Google Workspace, and keep networks and security basics in order.

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What's included

Everything the work needs, handled

Employee IT helpdesk by chat, email and phone
Device set-up, management and asset tracking
Microsoft 365 and Google Workspace administration
Access management for joiners, movers and leavers
Network, backup and endpoint-security basics

How we run it

Recruited, onboarded, managed and paid by us

1
Recruit
We source, screen and interview against a profile you approve. You meet the shortlist and make the final call.
2
Onboard
Contracts, equipment, access, and training on your product and processes. Day one is productive, not paperwork.
3
Manage
Team leads, rosters, quality checks and coaching every day. You get one accountable owner on our side.
4
Pay
Salaries, benefits, payroll taxes and employment compliance for your team, handled by us. One monthly invoice to you.
5
Improve
Weekly metrics, monthly reviews and a plan to do better each quarter. Scale seats up or down as you need.

Ways to buy

Four ways to engage us for Managed IT Support

Dedicated team

Monthly fee per seat

Ongoing work that needs people who know your business inside out.

Managed service

Outcome or volume-based

Well-defined processes where you care about results, not headcount.

Staff augmentation

Monthly fee per person

Adding skills to a team you already manage.

Project

Fixed scope or time and materials

A defined outcome with a start and an end, such as a build, a migration, a clean-up or a launch.

FAQ