Customer Support

Voice, chat, email and social support, staffed and managed for you.

A dedicated support team that answers your customers in your voice, across phone, chat, email and social. We hire, train, roster and quality-check the team, and you see every metric that matters on a shared dashboard.

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What's included

Everything the work needs, handled

Inbound voice, live chat, email and social media support
Hiring against a candidate profile you approve
Product and policy training, plus a knowledge base we keep current
Rosters and shift cover, including weekends and holidays
QA scoring, call and ticket audits, and weekly coaching
Reports on response time, resolution, CSAT and backlog

How we run it

Recruited, onboarded, managed and paid by us

1
Recruit
We source, screen and interview against a profile you approve. You meet the shortlist and make the final call.
2
Onboard
Contracts, equipment, access, and training on your product and processes. Day one is productive, not paperwork.
3
Manage
Team leads, rosters, quality checks and coaching every day. You get one accountable owner on our side.
4
Pay
Salaries, benefits, payroll taxes and employment compliance for your team, handled by us. One monthly invoice to you.
5
Improve
Weekly metrics, monthly reviews and a plan to do better each quarter. Scale seats up or down as you need.

Ways to buy

Four ways to engage us for Customer Support

Dedicated team

Monthly fee per seat

Ongoing work that needs people who know your business inside out.

Managed service

Outcome or volume-based

Well-defined processes where you care about results, not headcount.

Staff augmentation

Monthly fee per person

Adding skills to a team you already manage.

Project

Fixed scope or time and materials

A defined outcome with a start and an end, such as a build, a migration, a clean-up or a launch.

FAQ