Collections & Retention

Respectful payment reminders, renewals and win-back campaigns.

Recover revenue without damaging relationships. Our teams make payment reminders, run renewal and churn-prevention calls, and bring lapsed customers back, all within your scripts and the conduct rules of your industry.

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What's included

Everything the work needs, handled

Early-stage payment reminders by call, SMS, WhatsApp and email
Subscription renewal and upgrade campaigns
Churn-save and win-back outreach
Payment plan set-up within limits you define
Call recording, compliance checks and outcome reporting

How we run it

Recruited, onboarded, managed and paid by us

1
Recruit
We source, screen and interview against a profile you approve. You meet the shortlist and make the final call.
2
Onboard
Contracts, equipment, access, and training on your product and processes. Day one is productive, not paperwork.
3
Manage
Team leads, rosters, quality checks and coaching every day. You get one accountable owner on our side.
4
Pay
Salaries, benefits, payroll taxes and employment compliance for your team, handled by us. One monthly invoice to you.
5
Improve
Weekly metrics, monthly reviews and a plan to do better each quarter. Scale seats up or down as you need.

Ways to buy

Four ways to engage us for Collections & Retention

Dedicated team

Monthly fee per seat

Ongoing work that needs people who know your business inside out.

Managed service

Outcome or volume-based

Well-defined processes where you care about results, not headcount.

Staff augmentation

Monthly fee per person

Adding skills to a team you already manage.

Project

Fixed scope or time and materials

A defined outcome with a start and an end, such as a build, a migration, a clean-up or a launch.

FAQ